Eligibility
You may request a refund or a transfer by emailing info@webcanvaspoint.digital or writing to 67 Kent Street Cross Inn CF72 3FR United Kingdom. Say the sitting date, whether you held a room seat or a video seat, and whether you want money back or a move to a later window.
Timeframe
If you cancel more than 14 days before the sitting, we refund everything you have paid for that date, including the deposit. If you cancel between 14 days and 48 hours before the start time, we keep the 25 percent deposit (or 25 percent of a private-window fee) and refund the rest. Inside 48 hours, the sitting is treated as held for you unless we can fill the seat from a waiting list.
Full and partial refunds
A full refund applies to cancellations outside 14 days, to sittings we cancel and that you do not wish to reschedule, and to a sitting that cannot run because the agreed market is shut and no replacement date suits you. A partial refund applies in the 14-day to 48-hour window as above. If we fill your cancelled seat from a waiting list inside 48 hours, we refund the fee minus a £25 administration amount for the extra letters and reprinting.
Non-refundable items
Printed session sheets already made for a date you then miss are not refunded as a separate line; they are part of the sitting. If you asked for extra printed packs for a colleague, those packs are non-refundable once printed. Travel you book to Cross Inn is never refunded by us.
Process
Email is enough. We will confirm what we can refund within five working days. We do not require a form. If the sitting has not yet started and you are simply moving to another published date, say so; a transfer is often simpler than a refund.
Processing time and method
Approved refunds leave us within 14 days of the confirmation email. They travel back by the same method you paid, where the payment provider allows it. Bank transfers may take a further two working days to show.
Contact for refund requests
info@webcanvaspoint.digital · 07950191179 · 67 Kent Street Cross Inn CF72 3FR United Kingdom
Cancellation, rescheduling, deposits, no-shows
You may ask once to move a group seat to another date in the following eight weeks without losing the deposit, provided you ask at least 48 hours ahead and that later morning still has a chair. Private windows can be moved once on the same notice; if the new date is more than eight weeks away we treat it as a cancellation under the timescale above.
If you do not attend and do not write, the fee is forfeit. Arriving more than 30 minutes after the window starts is a no-show for that sitting; we will not restart the canvas for one person, and the morning is not refunded.
Work already started
Once the pre-open briefing has begun, the sitting is underway. Leaving early does not create a refund, whether you are in the room or on video. If we have already annotated charts you sent for a private review and you then cancel inside 48 hours, we keep the fee because the reading work has started.
Materials
Blank sheets sent as a PDF for video seats remain yours. Marked copies from a sitting you attended remain yours. We do not buy back sheets. There is no kit list beyond pencil and ruler; we do not refund stationery you purchased.
Exceptions
If you cannot attend because of a medically certified emergency, we will move you once even inside 48 hours, or refund minus the deposit if no later date works. UK rail failure that makes Kent Street unreachable the same morning is treated the same way if you write before 07:00. We do not refund because a particular candlestick pattern failed to appear during the window; the sitting is the reading, not a guaranteed shape on the chart.